Delete your account

How to erase your Soulmate AI account and data, what is deleted, what remains, and how long it takes.

Last updated: September 6, 2026 · Version 1.0

You can delete your account yourself, inside the app, in under a minute. Deletion is immediate and permanent — there is no grace period and no way to undo it.

1. Delete from inside the app

1. Open Soulmate AI and go to Settings (from your profile).
2. Scroll to Your data and tap Delete my account.
3. Read what will be erased. If you want a copy of your data first, tap Export my data on that screen (see §2).
4. Type DELETE in the confirmation field and tap Delete my account permanently.
5. Confirm once more in the dialog: Yes, delete everything.

The app shows "Deleting your account…" for a few seconds, then "Your account has been deleted". Everything in §3 is gone from our servers at that moment.

2. Before you delete

• Export first if you want a copy. Settings › Your data › Export my data emails you a file with your account settings, consents, companions and memory summaries, usage counts and purchase records. It does not include the text of your conversations; for that, write to contact@admetric.app before deleting — afterwards there is nothing left to send.
• Cancel your subscription separately. Deleting your account does not cancel a Premium subscription. Cancel it in your Apple ID or Google Play subscription settings, or you will keep being charged.
• Spend your coins. All coins — earned and purchased — are destroyed with the account and cannot be refunded or restored.
• Purchases are not refunded by deletion. Refunds, where available, come from Apple or Google.

3. What is deleted

Deleting your account removes, in a single all-or-nothing operation:

• Your account and sign-in (email, sessions, sign-in codes).
• Your profile: display name, "About me", profile photo (the image file itself), 18+ confirmation, language, consent records, check-in streak and invite code.
• Every conversation and every message, including the rolling summaries and any safety or content classifications attached to them.
• Everything your companions remembered about you.
• Your companion settings: which companions you adopted or liked, personality presets, trait sliders, days active.
• Your usage records: daily message counts, likes, gifts sent, photo unlocks, rewarded-ad claims.
• Your coin balance and full coin history.
• Your subscription and coin-pack records in our database.
• Your push notification tokens.
• Reports you filed about messages.
• Referral records — both who invited you and whom you invited. (Coins the other person already earned stay with them.)

4. What remains, and why

• Administrator audit-log entries. If a member of our team ever acted on your account (for example, granted a courtesy subscription or reviewed a message you reported), the entry recording that an action was taken is kept for accountability — but your email address in it is replaced by an anonymous marker at the moment you delete.
• Your subscription at the store. It lives in your Apple or Google account, not with us. Cancel it there (§2).
• Purchase records kept by Apple, Google and our subscription provider RevenueCat under their own rules, and accounting records we are legally required to keep.
• Copies already at our service providers, deleted on their own schedules: the prompts our AI provider (OpenRouter / Google) processed, analytics events at PostHog keyed to an account number that no longer exists, scrubbed crash reports at Sentry, and email delivery logs at Resend. None of these can be tied back to you by us once your account is gone.
• Backups. If our hosting provider keeps encrypted backups, deleted data may persist in them for a limited period before being overwritten. Encrypted backups of the production database are kept for up to 30 days and then destroyed; a deleted account disappears from the live database immediately and from backups within that window.

Full details are in the Privacy Policy, §9.

5. How long it takes

Immediately for everything on our servers (§3) — the deletion runs as one database transaction while you watch the "Deleting…" screen. Service providers follow their own retention schedules (§4). If you delete by email (§6), we complete the deletion within 30 days of verifying your identity within 30 days, and confirm it to you by email.

6. If you no longer have the app

You have two options:

• Reinstall and sign in with the same email. Your account and everything in it will be there; delete it as in §1. This is the fastest way.
• Email us at contact@admetric.app with the subject "Delete my account", from the email address you used to sign in. To protect your data we will verify that you control that address (for example by sending you a code to confirm), then delete the account and tell you when it is done.

Guest accounts have no email, so we have no way to find one from an email request. A guest account can only be deleted from inside the app, on the device where it was created. If you uninstalled the app with a guest account, its data remains in our database but is linked to nothing that identifies you and cannot be reached by anyone — including you.

7. Deleting some data without deleting the account

You can remove parts of your data and keep your account:

• The conversation with one companion — in the chat, open the report menu and choose Restart the conversation. Every message in that conversation and its rolling summary are deleted from our servers at once; the companion's memories and your relationship with it stay.
• Companion memories — delete any single memory, or all of them, in Settings › Companion memories.
• Profile photo, "About me" and display name — edit or clear them from your profile.
• Analytics and attribution sharing (Hotfy) — turn it off in Settings › Privacy and consent › Manage consents.
• Notifications — turn them off in Settings › Notifications; the push token is no longer used.

Individual messages cannot currently be deleted one by one from the app. If you need that, write to us and we will do it for you.

8. Contact

contact@admetric.app for anything about your data.
contact@admetric.app for everything else.
AdMetric OÜ, Ruunaoja tn 3, 11415 Tallinn, Estonia, Estonia.